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Live SupportFAQ (Frequently Asked Questions)
The following is a list of FAQ's (Frequently Asked Questions) about web domain names, web hosting and other applicable information related to domain information intended to help you with your domain name search.
- What is a domain name?
- What are valid characters for a web domain name and how long can it be?
- What does it mean to "register" a domain name?
- I already have a domain name, how do I renew it at Auroinfo.com?
- Once I have registered a Domain Name how do I Modify my domain information including DNS, Administrative, Technical, and Billing information?
- How do I change Ownership/Registrant domain information if I sell or transfer a domain name?
- Will my name and contact information be publicly available?
- How long does a registration last? Can it be renewed?
- How much does a domain name registration cost?
- When do I have to pay for my domain name?
- Someone else has registered my company's name as a .Com domain name. What is the process for resolving my complaint?
- What do .Com, .Net, and .Org domain names signify?
- Do I receive an e-mail address with my domain name?
- Once I have registered a Domain Name how do I get my site onto the Internet?
- I have decided that I do not want the Domain Name I registered. Can I get a refund?
- How do I set up my email?
- How do I upload my files?
- Does my website get a control panel?
- What is the uptime?
- What is your connectivity to the Internet?
- Do you have battery backups and generators?a>
- What if the server my website is on gets hacked or attacked?
- How is extra bandwidth billed?
- What is included in my website package?
- Why should I choose AUROINFO.COM as my webhost?
- How is my website monitored?
- What if I want to upgrade my website?
- What if my site breaks your "acceptable usage policy" rules?
- How do I transfer my domain name?
- Do you support International domain names and clients?
- What are the hardware specs of the servers?
- What type of support do you offer? Average Response Time?
- Does my website have their own IP number or is it shared?
- What happens if I decide to leave AUROINFO.COM Corporation
- How much assistance do you provide for my website?
- What if the hardware fails?
- Are there any hidden costs?
Your domain name (your-domain.com) directs visitors to your home page on the Internet. It can also be used as part of your e-mail address. For example: sales@your-domain.com.
Domain names are the familiar, easy to remember names for computers on the Internet (such as AUROINFO.COM) when you run a domain name search. No two parties can hold the same domain name simultaneously, yours is completely unique. They correspond to a series of numbers called Internet Protocol numbers (IP numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet.
Top2. What are valid characters for a domain name and how long can it be?
Valid characters include letters, numbers, and hyphens. A hyphen may not begin or end a domain name. Spaces and special characters are not permitted in a domain name.
For example:
- auroinfo.com (valid)
- auro-info.com (valid)
- -Auroinfo.com (not valid)
- auro&%in.com (not valid)
3. What does it mean to "register" a domain name?
The Internet Domain Name System (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate (DNS information) during the period the registration is in effect. Here is where to access domain informaion for instructions to update DNS information.
Top4. I already have a domain name, how can I renew it at AUROINFO.COM?
Renewal at Auroinfo.com is simple, please visit "Internet Domain Renewal." This process will not interrupt or effect your current registration. You will be charged and credited for the term of renewal registration you choose. If you plan on keeping your domain for the foreseeable future we suggest that you take advantage of our 5 year renewal discount.
Top5. Once I have registered a Domain Name how do I Modify?
My DNS? - See A) below
Administrative, Technical, and Billing information? - See B) below
To update domain information for an existing domain name, Log In with your ID and password, then click the "Account Manager" button then the "Domain Manager" button. (For security reasons Registrant information can only be changed by the Registrar - see next topic).
A) Click the "Modify DNS Record" and choose the domain name for which you wish to modify the DNS. In the "New Name Servers" fields replace the existing information with the new DNS you wish to use.
Note - The DNS information can be obtained from your web host and must be exact.
B) Click the "Modify Contact Record" and choose the domain name for which you wish to modify the Administrative, Technical, or Billing information. In the "New Contact:" fields replace the existing information with the new information you wish to use.
Top6. How do I change Owner/Registrant information if I sell or transfer a domain name?
Our procedure is as follows: the current Owner/Registrant and the new Owner/Registrant execute a simple form wherein the current Owner/Registrant authorizes the Registrar to make the transfer. That form is available upon request from our support staff by using our Contact Us Form. Visit our web site name Owner/Registrant Transfer form. Once we have received the originally executed form, we will process the transfer (typically within 5 business days). You are free to transfer name ownership at any time according to this procedure -- there is no "waiting period" for ownership changes. Note, this service can only be performed on domain names for which Domain Bank is the Registrar (a technical parameter).
Top7. Will my name and contact information be publicly available?
Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. This domain information is available to the public on the Auroinfo.com domain name search Whois site.
Top 8. How long does a registration last? Can it be renewed?Currently an Owner/Registrant has the choice of 2,5, or 10 years for the initial registration period. Registrations which originated through Auroinfo.com can be renewed from one to ten years at a time.
Prior to a domain names expiration Auroinfo.com will e-mail the administrative contact offering the option of renewal.
9. How much does it cost to register a domain name?
Auroinfo.com offers several different prices depending of the term of registration you as the Registrant chooses. Please check our web domain Pricing Page for a more detailed list of prices.
Top10. When do I have to pay for my domain name?
Before your web domain name becomes active, you must provide a credit card number. Billing takes place on our Secure Server during the final step of the on-line domain registration process.
Top11. Someone else has registered my company's name as a .Com domain name. What is the process for resolving my complaint?
All ICANN-accredited Registrars follow a uniform dispute resolution policy. Under that policy, disputes over entitlement to a domain-name registration are ordinarily resolved by an expedited administrative procedure (called arbitration) to allow the dispute to be resolved without the cost and delays often encountered in court litigation. In these cases, you can invoke the administrative procedure by filing a complaint with one of the dispute-resolution service providers listed at http://www.icann.org/udrp/udrp.htm.
Top12. What do .COM .NET and .ORG domain names signify?
Anyone may register the .Com, .Net, and .Org extensions. They are generic Top Level Domains (gTLD's) which are open to public registration. The best way to brand your on-line identity is to register your web domain name in all three .Com, .Net and .Org.
All domains are available for registration by Internet users across the globe.
Top13. Do I receive an e-mail address with my domain name?
Currently AUROINFO.COM does not offer any e-mail services for domain names.
You receive e-mail with you Web Hosting account by signing up at AUROINFO.COM
Top14. Once I have registered a Domain Name how do I get my site onto the Internet? Does Auroinfo.com provide web space?
When registering a domain name you do not receive any web space on our servers. After you register your domain name please visit our site to obtain web hosting.
The below DNS are the name servers used for hosting with us:
Primary Name server:
NS1.AUROINFO.NET
Secondary Nameserver:
NS2.AUROINFO.NET
15. I have decided that I do not want the Domain Name I registered. Can I get a refund?
Unfortunately we do not refund domain name registration fees and the registration period can not be canceled or shortened. When the registration period is over you can choose not to renew.
TopAUROINFO.COM (AUROINFO.COM) web hosting clients can set up POP Accounts, Forwarders/Aliases, & Auto-Responders in the Web Browser Control Panel that comes with every AUROINFO.COM web hosting package. This can be done by your self and without any assistance from the AUROINFO.COM staff.
TopAll AUROINFO.COM web hosting packages allow the usage of FTP, Telnet, File Manager, MS FrontPage?, and other web development publishing programs, to upload files to your website. Telnet and File Manager is available to Linux Hosting Only.
Top18.Does my website get a control panel?
Yes. Every AUROINFO.COM web hosting package comes with a web browser based control panel. The control panel includes many features including; email configurations, chat rooms, mailing lists, pre-installed CGI scripts, databases, chat rooms, and much, much, more... The Windows NT? account control panels feature email and FrontPage management only.
TopAUROINFO.COM strives to maintain a 100% network and server uptime service level. This uptime percentage is a monthly figure, and does not include any scheduled hardware/software upgrades, natural calamity etc. Natural calamity; include fire, flood, tornado, earthquake, fiber issues backbone peering point issues hard drive failure (faulty hardware is rare, but cannot be predicted nor avoided), as well as network floods, hacks, and attacks. If AUROINFO.COM fails to meet it's 100% uptime guarantee, and it is not due to one of the above reasons, partial downtime credits will be made available to each client, upon request, on a case by case basis. AUROINFO.COM does not credit a full month's service if we only have 99.4% uptime. This would not be financially healthy for AUROINFO.COM Corporation, and in turn would only negatively affect the service level AUROINFO.COM provides to you. "Partial refunds for partial downtime" is our standard policy.
Top20.What is your connectivity to the Internet?
Windows Network
We have the fastest network in the US- it's made up of gigabit fibers to XO, LEVEL3, and WILTEL- that's why we have such low ping times. These are the three fastest networks in Los Angeles.
Our Windows Servers network is connected throughout the world via OC192 internet backbone fiber. It operates several networks and interconnects networks via BGP4 via CISCO 12000 GSR and JUNIPER routers. It offers true multi-homed gigabit connectivity with gigabit connections to Level 3, Williams, Global Crossing, YIPES, and XO. It has fiber to the PAIX and EQUINIX peering fabric and is located at: 600 W. 7th Street in Downtown Los Angeles - this is where AOL peers in LA and where you can cross connect to nearly any provider. It offers both quality network connectivity with private peering and also offers low cost and reliable network connectivity.
Linux Network
Our Linux serverd network is provides reliable, scalable solutions for customers of all sizes and services. Located in the carrier-neutral Equinix Chicago Data Center, It has access to all the major carriers in Chicago without the need for local loop circuits.
Top21.Do you have battery backups and generators?
Our Network Operations Center is backed up and protected by UPS (Uninterruptible Power Supply) systems. In a very rare case of utility outages, our auto-start generators start automatically, taking over for the UPS system and supplying all necessary power for our Network Operations Center. APC?, Tripp-Lite?, & Liebert? UPS Systems provide the power backups, along with Kohler? generator systems.
Top22.What if the server my website is on gets hacked or attacked?
Individually hacked websites are rare. If such occurs, usually they are a target for a reason; hate sites, pirated software, etc... AUROINFO.COM does not host such websites. If such material is found on a AUROINFO.COM server, it is deleted immediately and the user's account cancelled. Usually the target is the whole server itself. Hackers usually go after a server just to say that "they did", or to use the server to bounce off of to hack something more important. Rarely are any users' files on the server damaged, erased, or modified. For this reason, once a hacker is detected, a server can usually be cleaned up and the hacker locked back out within a matter of hours. At that time the server is restored to full security levels, as if the hack has never occurred. Most hackers get into a system thru valid user accounts. We recommend you use complicated passwords for your account. AUROINFO.COM strictly reviews all orders for new clients, to make sure they are legitimate. Unfortunately, some fake orders do get thru the system, and that is one way a hacker can gain initial access. AUROINFO.COM runs security checks on the servers daily, so even if a hacker does get in, they are found and dealt with quickly. Most hackers are not malicious, they are just playing or testing their abilities. If an individual attacks the whole Data Center, measures are in place to cut off such floods and attacks automatically at the backbone level and the router level. AUROINFO.COM also uses firewall technology to fend off most common methods of flooding and attacks to the network.
Top23.How is extra bandwidth billed?
AUROINFO.COM maintains software on every server and on the switches to monitor individual website usage and server-wide usage. Bandwidth is billed per Megabyte (MB) over your monthly allocation, rounded up to the nearest Megabyte.
Top24.What is included in my website package?
AUROINFO.COM provides full hardware, software, support, and system administration for your AUROINFO.COM shared hosting solution. The software provided includes the operating system, ftp & email software, web server software, and a control panel. AUROINFO.COM even includes free e-commerce shopping cart software (Linux Only). Everything you need to conduct business on the Internet, or maintain a personal website, is included in your AUROINFO.COM hosting solution. AUROINFO.COM will provide basic support on services/software that we provide you with your account. AUROINFO.COM does not provide tech support on how to use software products that we do not provide to your directly...even if we do support them. We are always more than willing to help you if we can though with external issues,time permitting. For details please visit the hosting packages in AUROINFO.COM.
Top25. Why should I choose AUROINFO.COM as my web-host?
Simple. AUROINFO.COM maintains one of the most feature rich hosting packages on the market, so advanced that many hosting companies cannot compete. AUROINFO.COM was one of the first hosting firms in India to offer high bandwidth packages (20GB+ per month) to the general public. AUROINFO.COM offers Cpanel? & WebHostManager? on it's packages, the premier software in the business. AUROINFO.COM offers a 15 days full money back guarantee (hosting only) for new clients ...so you really cannot loose by selecting AUROINFO.COM Corporation.
Top26. How is my website monitored?
AUROINFO.COM maintains internal and external monitoring systems for every server in the Data Center. The servers are checked every 5 minutes via network monitoring software. AUROINFO.COM monitors uptime as well as individual features and services running on each server. AUROINFO.COM staff is notified via alarms, email, screen popup, and paging, if a problem occurs.
Top27.What if I want to upgrade my website?
You may upgrade or downgrade your AUROINFO.COM web hosting package at any time. You will be required to pay the difference in the setup fee for your current plan, and the plan you are upgrading to, should you decide to choose a larger plan. You will then pay the new monthly fee for the new account package that you select. Transfers between operating systems (i.e. Linux to Windows NT?) will require a setup fee to be paid.
Top28.What if my site breaks your "acceptable usage policy" rules?
Users' sites may be suspended for violations of policy, or if extreme, or second time offenders, sites may be cancelled. Each occurrence is dealt with on a case by case basis, and we try to work things out with every client. Notifications will be sent, if AUROINFO.COM takes any action on your account.
Top29.How do I transfer my domain name?
AUROINFO.COM will attempt to file the necessary electronic forms for your domain name transfer with Inter-NIC. If AUROINFO.COM is unable to file such with your specific domain name registrar, AUROINFO.COM will send you instructions on how to do such yourself, including all necessary technical details. Clients may opt to not have AUROINFO.COM handle the domain name transfer, or to delay doing such, as an option on the web hosting order form required for signup.
Top30.Do you support International domain names and clients?
AUROINFO.COM can host all international domains on its servers. AUROINFO.COM can accept foreign clientele, just please be advised that all correspondence must be conducted in English. The client is responsible for handling the registration process of foreign domain name(s). This must be pointed to name-servers on the AUROINFO.COM network as assigned, or you can use other name-servers and route the domain name to the IP address you are assigned. AUROINFO.COM cannot handle the foreign domain registration process for you, due to the fact that we do not speak all of the potential foreign languages that may be involved. AUROINFO.COM will assist you however, with any technical information need to accomplish this.
Top31.What are the hardware specs of the servers?
Every server at AUROINFO.COM has different specifications. Whenever a server reaches what we feel to be the limit, another server is built. AUROINFO.COM is constantly upgrading the server hardware on our network. If more drive space, memory, or faster processors are needed, they are added in at that time. The average shared server is a dual processor system, with 512-4048MB RAM, and 160mbps SCSI hard drive's. Windows NT? shared servers traditionally also run RAID configurations. All AUROINFO.COM servers run spare hard drives for backup requirements.
Top32.What type of support do you offer? Average Response Time?
AUROINFO.COM offers support to our clients 24/7/365 via email support system. A mobile number is also available for dedicated server clientele. We strive for response times of no more than a few hours. Response times of just a few minutes are quite common during normal business hours. AUROINFO.COM will recently implement a web based support ticket system, which will integrate all incoming support email into it. The ticket system will track support inquires by "time waiting" for response from the support dept. The AUROINFO.COM administration carefully monitors that the AUROINFO.COM support staff maintains a fast response time, with courteous and helpful service.
Top33.Does my website have their own IP number or is it shared?
This depends on the type of hosting packages you order. Traditionally all AUROINFO.COM hosting packages come with a shared IP address. AUROINFO.COM dedicated servers have the ability to utilize IP based, or IPless, virtual hosting configurations.
Top34.What happens if I decide to leave AUROINFO.COM Corporation ?
You are free to leave at any time.
Top35.How much assistance do you provide for my website?
AUROINFO.COM will assist you with all support for services provided directly thru AUROINFO.COM Corporation. AUROINFO.COM will help you with basic settings for your email software and ftp client, as well as assist you with using the web browser control panel. AUROINFO.COM is not responsible for teaching you how to use another company's products. Example: AUROINFO.COM will assist you with the settings for using MS FrontPage?, but we will not teach you how to actually use the product itself. You need to contact the software maker in such a situation, who provides tech support for how to use their product. AUROINFO.COM cannot even attempt to support all the thousands of software products on the market. AUROINFO.COM will attempt to provide some tech support for the most popular programs our clients use. AUROINFO.COM is not responsible for assisting with your own programs and CGI scripts. If you choose to install your own programs and CGI scripts on your site, you are responsible fully for installing them. AUROINFO.COM will provide support for any program or CGI script that we provide pre-installed with your web hosting package. AUROINFO.COM is not responsible for designing, nor developing, your website, including HTML and/or images if not ordered. AUROINFO.COM will attempt to give a quick look at your design/development problem, and offer a suggestion if it is a small issue. Anything complicated relating to design/development is not the responsibility of AUROINFO.COM Corporation
Top36.What if the hardware fails?
AUROINFO.COM stocks replacement parts for all servers. AUROINFO.COM is always building new servers for our shared hosting clients, as well as our dedicated server clients, so a full inventory of parts is maintained. Hardware failures are uncommon, but they do happen, and are a part of the hosting business. AUROINFO.COM repairs all failed hardware promptly, to minimize any downtime caused by such.
Top37.Are there any hidden costs?
No. All costs are stated plainly on our website. We do not hide fees in fine-print, or in our terms of service pages. The only costs that are commonly found to occur beyond your expected flat monthly rates per service, are those due to increased disk space or bandwidth usage. Pricing for such is plainly stated on our website. AUROINFO.COM very often will allow you to upgrade your packages to the next size up, should you see an increase in disk space levels or bandwidth usage for the current month, and not want to pay for such additional usage. Disk space usage and availability, as well as estimated bandwidth usage, is available to you in the majority of the control panel versions included with the hosting packages.
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